Privacy Policy

Last Updated: August 19, 2026

Thank you for choosing to be a part of our community at Camelback Medical Centers (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have questions or concerns about our policy, or our practices with regard to your personal information, please contact us at naperville@camelmed.com.

When you visit our website https://camelmed.com (the “Site”), or use our healthcare and medical services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we explain what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Site and our services.

This privacy policy applies to all information collected through our website, and/or any related services, sales, marketing, or events (collectively referred to as “Services”). It does not cover protected health information (PHI) that we may collect offline in our clinics, which is governed separately by our HIPAA Notice of Privacy Practices.

1. What Information Do We Collect?

Personal Information You Disclose to Us

In Short: We collect personal information that you voluntarily provide to us, such as your name, contact details, and scheduling inquiries.

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services, when utilizing online intake/contact forms, or when otherwise contacting us.

We do not collect personal information unless you specifically and voluntarily provide it to us (such as filling out a contact form or requesting a stretch guide).

  • Name and Contact Data: We collect your first and last name, email address, phone number, and other similar contact data.

  • Mobile Messaging & Opt-In: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

    • Message frequency may vary.

    • Message and data rates may apply.

    • Opt-out instructions: Users can reply STOP at any time.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Automatically Collected

In Short: Some information—such as your IP address, cookies, and device characteristics—is collected automatically when you visit our Site.

We automatically collect certain technical information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage characteristics, such as your IP address, browser type, operating system, language preferences, referring URLs, device name, country, general location, and information about how and when you use our Site. This information is primarily needed to maintain the security and operation of our Site, and for internal analytics and reporting purposes.

Information Collected From Other Sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples include search engine results and links, including paid listings (such as sponsored links or Google Ads optimization tools).

2. How Do We Use Your Information?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of scheduling requests, compliance with our legal obligations, and/or your direct consent.

We use the information we collect or receive:

  • To coordinate administrative services: We may use your personal information to send you scheduling updates, appointment confirmations, SMS appointment reminders, service notifications, and information about changes to our terms, conditions, and policies.

  • To measure advertising performance: To serve relevant ads, measure ad performance, and build custom audiences via Google Ads and Meta Ads (Facebook/Instagram).

  • To enforce our terms, conditions, and policies: To protect our business and keep our Site secure.

  • To respond to legal requests and prevent harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

  • For website optimization: We may use your information for data analysis, identifying usage trends, and evaluating and improving our Site, marketing strategies, and user experience.

  • To coordinate administrative services: We may use your personal information to send you scheduling updates, appointment confirmations, SMS appointment reminders, service notifications, and information about changes to our terms, conditions, and policies.

  • To measure advertising performance: To serve relevant ads, measure ad performance, and build custom audiences via Google Ads and Meta Ads (Facebook/Instagram).

  • To enforce our terms, conditions, and policies: To protect our business and keep our Site secure.

  • To respond to legal requests and prevent harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

  • For website optimization: We may use your information for data analysis, identifying usage trends, and evaluating and improving our Site, marketing strategies, and user experience.

    3. Information Sharing & Disclosure

    We do not sell, rent, or trade personal information. We may share information with:

    • Service Providers: Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling) and SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive. All service providers are contractually obligated to maintain confidentiality and security.

    • Legal Compliance: If required by law, legal process, or to protect our rights, or in response to valid law enforcement requests or court orders.

    • Business Transfers: In case of mergers, acquisitions, or sale of assets. In such cases, your data remains protected under the terms of this policy.

    All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

4. Do We Use Cookies, Meta Pixels, Google Ads, and Tracking Technologies?

In Short: Yes, we use cookies, Meta (Facebook) Pixels, and Google tracking technologies to analyze traffic, run ads, and measure marketing performance.

Our Site uses cookies, web beacons, pixels, and similar tracking technologies:

  • Meta Pixel (Facebook/Instagram): We use Meta Pixels to measure advertising conversion rates, build targeted audiences, and display personalized ads to visitors on Meta platforms. Meta uses cookies and tracking technologies to collect information from our website and elsewhere on the internet to provide measurement services and targeted ads.

  • Google Ads & Google Analytics: We use Google Analytics and Google Ads conversion tracking tools to measure website traffic and ad effectiveness. Google may use cookies or device identifiers to serve ads based on past visits to our website.

HIPAA & Health Data Boundary: We maintain a strict boundary between web tracking and health data. We do NOT install Meta Pixels or ad tracking tags on confidential patient intake forms, medical record portals, or online scheduling portals where Protected Health Information (PHI) is entered.

Opt-Out Controls:

5. Do We Use Google Maps?

In Short: Yes, we embed Google Maps APIs to help patients easily locate and navigate to our clinic locations.

This website utilizes Google Maps APIs to provide interactive maps and location finders at the bottom of our pages. By interacting with the maps layout on this website, you agree to be bound by the Google Maps/Google Earth Additional Terms of Service. To better understand Google’s data collection practices, please refer directly to the Google Privacy Policy.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only retain your digital analytical information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or clinical record retention requirements). No digital analytics purpose outlined in this policy will require us to store non-patient personal information for longer than two (2) years.

When we have no ongoing legitimate business need to process your personal analytical information, we will either delete or anonymize it.

7. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of administrative, technical, and physical security safeguards.

We have implemented reasonable administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of any personal information we process through the Site. However, please remember that no transmission of data over the internet can be guaranteed 100% secure. While we do our absolute best to protect your personal web-form entries, transmission of information to and from our Site is at your own risk. You should only access the Site within a secure browsing environment.

8. Do We Collect Information From Minors?

In Short: We do not knowingly collect digital data from or market online to children under 18 years of age.

We do not knowingly solicit digital data from or market online directly to children under 18 years of age. By using the Site, you represent that you are at least 18 or that you are the parent or legal guardian of a minor dependent and consent to such minor dependent’s use of the Site. If we learn that personal information from web users less than 18 years of age has been automatically collected, we will deactivate the associated session data and take reasonable measures to promptly delete such data from our records. If you become aware of any digital data we have unintentionally collected from children under age 18, please contact us immediately at naperville@camelmed.com.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technological standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other automated tracking mechanism. If an official online tracking standard is universally adopted in the future, we will update this policy to outline those practices.

10. Do We Make Updates to This Policy?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant data protection laws.

We may update this privacy policy from time to time. The updated version will be indicated by a revised date at the top of the page and becomes effective immediately upon publication. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes on our home page or by directly sending you an administrative notification. We encourage you to review this privacy policy frequently to stay informed of how we protect your information.

11. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may email us at info@camelmed.com or contact us by mail at:

Camelback Medical Centers 9971 W Camelback Rd #105

Phoenix, Arizona 85037

United States